Privacy Policy

This Privacy Policy explains how WiseSolutions SpA, operator of WiseFollow, collects, uses, stores, and protects personal data related to the use of the platform.

Last updated: 02-06-2026 · Provider: WiseSolutions SpA, Chile · Contact: clientes@wisesolutions.cl

1.Data controller

The controller of personal data is:

2.Data we may collect

WiseFollow may collect the following categories of information:

• Identification data: such as name, surname, company, job title, and email address.
• Account data: such as credentials, permissions, roles, and preferences.
• Commercial data: such as selected plan, subscription status, billing, and payments.
• Platform usage data: such as modules used, activity logs, technical events, and performance metrics.
• Information uploaded by the customer: such as documents, inspections, reports, evidence, forms, training records, risk assessments, incidents, and other data entered into the platform.
• Technical data: such as IP address, browser, device, operating system, and security logs.

3.Purposes of processing

We use personal data to:

• Create and manage user accounts.
• Provide, operate, and maintain the WiseFollow platform.
• Manage subscriptions, payments, billing, and renewals.
• Provide technical support and customer service.
• Improve the security, stability, and functionality of the service.
• Send operational, administrative, or service-related communications.
• Comply with legal, regulatory, tax, or contractual obligations.
• Prevent fraud, abuse, unauthorized access, or security incidents.
• Improve the user experience and develop new functionality.

4.Payments and external providers

Online payments may be processed by external providers, including Paddle, which may act as Merchant of Record or payment provider, as applicable.

Such providers may collect and process information necessary to process payments, manage taxes, prevent fraud, and comply with legal obligations.

WiseFollow does not directly store full credit or debit card details.

Processing performed by payment providers will also be subject to their own privacy policies and terms.

5.Artificial intelligence and technology providers

WiseFollow does not develop, train, or sell its own generative artificial intelligence models.

Where AI-assisted features exist, they may operate through external providers via APIs. Such providers will be used to support productivity, automation, analysis, or assistance features within the platform.

WiseSolutions SpA will seek to limit the transfer of data to external providers to what is necessary to provide the relevant functionality and to protect information in accordance with reasonable security standards.

6.Legal basis for processing

We process personal data to the extent necessary to perform the contractual relationship with the customer, comply with legal obligations, protect our legitimate interests, maintain platform security, and, where applicable, based on the user consent.

7.Data retention

We will retain personal data for as long as necessary to provide the service, comply with legal obligations, resolve disputes, maintain commercial records, prevent fraud, and protect our rights.

When an account is cancelled, WiseSolutions SpA may retain certain information for the periods necessary for legal compliance, backup, audit, security, or defense against potential claims.

8.Data sharing

WiseSolutions SpA does not sell personal data.

We may share data with:

• Technology infrastructure providers.
• Payment and billing providers.
• Support, email, analytics, or security tools.
• Artificial intelligence providers, where AI-assisted features are used.
• Public authorities, courts, or competent bodies where legally required.
• Legal, accounting, or tax advisors, where necessary.

9.International transfers

Some technology providers may be located outside the user country or outside Chile. In such cases, data may be processed or stored in other jurisdictions.

WiseSolutions SpA will seek to use providers that maintain reasonable security, confidentiality, and data protection measures.

10.Information security

We apply reasonable technical, organizational, and administrative measures to protect data against loss, unauthorized access, alteration, disclosure, or destruction.

However, no technology system can guarantee absolute security. Users must also protect their credentials and use the platform responsibly.

11.User rights

Users may request access, rectification, update, deletion, or objection to the processing of their personal data, where applicable under the relevant law.

To exercise these rights, the user may write to clientes@wisesolutions.cl.

We may request additional information to verify the identity of the requester before responding.

12.Cookies and similar technologies

WiseFollow and its website may use cookies or similar technologies to operate the site, remember preferences, analyze usage, improve the experience, and protect security.

The user may configure their browser to block or delete cookies, although this may affect some features.

13.Minors

WiseFollow is intended for companies, professionals, and adult users. It is not designed for use by minors.

14.Changes to this Policy

We may update this Privacy Policy to reflect legal, technical, operational, or commercial changes.

The current version will be available on the WiseFollow website.

15.Contact

For questions about privacy or data protection, please contact us at: